Simranjot's Resume

Simranjot

I shape complex systems into tools people actually use.

Bengaluru, India

About

Product leader with 9+ years of experience building and scaling B2B SaaS and platform products. My work spans across omnichannel support systems, developer platforms, applied AI, mobile apps, and workflow automations. Known for building on complex systems, aligning teams around shared context, and delivering products that drive adoption, revenue, and scale.

Work Experience

BusinessOnBot (YC W21)

05/2024 - Present

Senior Product Manager - Platform & Growth

  • Led the shift from a WhatsApp only product to a full omnichannel support platform integrating WhatsApp, Instagram, Email, Facebook, and Voice or IVR for thousands of D2C brands and enterprises.
  • Built a new B2B product vertical from scratch, working closely with customers to define the right ICPs, core use cases, pricing, and GTM strategy to create a new growth lever.
  • Delivered a suite of AI-powered features, including intelligent AI agents and contextual assistance, to provide proactive support helping enterprises and improving agent efficiency at scale.
  • Owned the end-to-end launch of the mobile app, deciding what mattered for the MVP, adapting key web workflows for mobile, and driving adoption among existing customers.
  • Put core product practices in place for the team, including roadmapping, prioritization, and delivery rhythms to improve focus and execution.
  • Achieved a 19% MRR uplift through initiatives focused on delivering customer value, increasing adoption, and creating new expansion opportunities.

    • Canonic

    06/2020 - 05/2024

    Co-Founder & Head of Product

  • Led product strategy from concept to scale for the entire no code platform (VC Funded), from problem discovery to product delivery. Used by over 8K+ users who have deployed 10,000+ applications.
  • Spent significant time with users to understand real problems, ran interviews, and translated those insights into clear PRDs, system flows, and close working sessions with engineers on architecture, APIs, and key platform trade-offs.
  • Owned product decisions for core platform capabilities, such as app building and deployment workflows, third-party integrations, and scaling the system reliably as usage and complexity grew.
  • Set up product analytics and monitoring from the ground up, defining the right metrics, dashboards, and alerts to understand adoption, performance, overall platform health and a culture of continuous learning.
  • Successfully executed multiple high-impact product launches, demonstrating initiative and the ability to drive GTM coordination and deliver tangible results in a fast-paced startup environment.

    • Haptik

    02/2017 - 06/2020

    Software Engineer (iOS)

  • Built Haptik’s iOS AI SDK from scratch and owned it end to end, designing it to handle millions of conversations a day and power AI-driven chat experiences inside native iOS apps.
  • Took on a full rewrite of the SDK from Objective-C to Swift, improving performance, reducing technical debt, and simplifying developer adoption.
  • Designed a modular (AI chatbot, agent chat, payments, etc.), and scalable architecture, enabling enterprise clients to seamlessly embed AI capabilities into their existing workflows and environments.
  • Automated build and release pipelines using Fastlane, reducing manual overhead and making releases more reliable.
  • Teamed closely with enterprise partners such as Jio, Times Group, and Future Pay to integrate the SDK into high scale apps, supporting Haptik’s transition from B2C to B2B and contributing to its 100M dollar acquisition by Jio.

    • Novoinvent

    05/2016 - 01/2017

    Software Engineering Intern (iOS)

  • Engineered a customizable Health Insurance Marketplace framework for iOS, streamlining the enrollment and purchase process of health insurance for US citizens.
  • Implemented tailored architectures to accommodate state-specific applications such as Access Health CT for Connecticut and Enroll MHC for Maryland, ensuring seamless integration and functionality.

    • Education

    Chitkara University

    2013 - 2017
    Bachelor's Degree in Computer Science (8.3)

    Skills

    • Product Management
    • Product Strategy
    • Product Roadmapping
    • Product Requirements
    • PRDs
    • Product Analytics
    • Pricing & Monetization
    • User Research
    • Customer Discovery
    • Stakeholder Management
    • Cross-functional Collaboration
    • Workflow Design
    • Agile Methodologies
    • Problem Solving
    • Applied AI Products
    • AI Agents
    • LLMs
    • Developer Platforms
    • Data Analysis
    • Microservices
    • API Design
    • System Architecture
    • SDKs
    • Mobile Applications