Simranjot's Resume

Simranjot

Driving growth, monetization, and product strategy.

Bengaluru, India

About

Product & engineering leader with 8+ years of experience building and scaling impactful products. I bring strong ownership, a user-first mindset, and a passion for driving growth & meaningful outcomes through tech. Recently led initiatives that boosted MRR by 19% at a YC-backed startup.

Work Experience

BusinessOnBot (YC W21)

2024 - Present

Senior Product Manager

Role
  • Leading the Support vertical, overseeing product direction and execution across customer-facing support tools and experiences.
  • Managing a team of 3 Product Managers and 2 Designers, and responsible for hiring across Product and Design functions.
    • Key Responsibilities
  • Drove the transition of the support product from a WhatsApp-first solution to a complete omnichannel support suite (WhatsApp, Instagram, Email).
  • Set up product management practices, roadmapping rituals, and delivery processes for the support team.
  • Collaborated closely with Engineering, Customer Success, and Growth teams to ensure alignment between product initiatives and business goals.
  • Launched the Knowledge Base in partnership with the Customer Success team to enable client self-service.
    • Impact
  • Increased the average monthly transaction size (ATS) of the client portfolio by ₹2000, contributing to a ~19% uplift in MRR.
  • Improved operational efficiency by reducing support dependency by 31% through the Knowledge Base.
  • Scaled and strengthened the Product and Design teams by hiring top talent and formalizing team processes.

    • Canonic

    2020 - 2024

    Head of Product | Co-Founder

  • Led product development and strategy at Canonic, empowering users to create full-stack applications without code, and securing a seed round from top-tier investors.
  • Orchestrated user interviews and surveys, authored detailed Product Requirement Documents (PRDs), directed ongoing product enhancements, and led product road-mapping as a product owner.
  • Implemented robust analytical frameworks, including comprehensive dashboards and alert systems, to monitor performance metrics and drive data-driven decisions.
  • Engineered successful product launches on platforms such as Product Hunt, securing top rankings and increasing our visibility within the developer community.
  • Established cross-functional teams across engineering, design, and marketing for cohesive collaboration, growing the team from 4 to 14 members.

    • Haptik

    2017 - 2020

    Software Engineer (iOS)

  • Headed the development and management of the iOS SDK from inception, designed to manage millions of conversations daily, enabling AI-powered chatbots within iOS applications.
  • Facilitated the company's strategic transition from a B2C to a B2B business model, culminating in a $100M acquisition by Jio.
  • Integrated the SDK with notable brands including FuturePay, Times, Jio, and others, expanding its reach and impact.

    • Novoinvent

    2016 - 2017

    Software Engineering Intern (iOS)

  • Engineered a customizable Health Insurance Marketplace framework for iOS, streamlining the enrollment and purchase process of health insurance for US citizens.
  • Implemented tailored architectures to accommodate state-specific applications such as Access Health CT for Connecticut and Enroll MHC for Maryland, ensuring seamless integration and functionality.

    • Education

    Chitkara University

    2013 - 2017
    Bachelor's Degree in Computer Science (8.3)

    Skills

    • Product Management
    • Product Strategy
    • Growth Strategy
    • Product Roadmapping
    • Stakeholder Management
    • User Research
    • Market Research
    • Data Analysis
    • Technical Writing
    • Developer Tools
    • API Design
    • Scrum